Frequently asked questions

Three monthly plans: Solo $59 · Pro $199 · Agency $799. Annual billing gives you two months free on every tier. The Aurora Agency Suite — ContentPulse Agency + ClientPulse Agency bundled — is $999/mo (vs $1,398 stacked).

Each tier raises the number of clients you can track, the data retention window, the health-score refresh cadence, agency seats, and API/MCP access. Solo tracks 3 clients; Pro tracks 10; Agency is unlimited. Full matrix on the pricing page.

Yes. Cancel from Settings → Billing → Manage subscription at any time (the Stripe billing portal opens in a new tab). You keep full access until the end of your current billing period — no prorated clawbacks, no exit fees, no long-term contract.

Annual subscribers who cancel keep access through the paid year. We do not auto-renew cancelled subscriptions.

We offer a 14-day refund window on first-time monthly subscriptions and a 30-day window on first-time annual subscriptions, no questions asked. Full policy at helloaurora.ai/refund.

Four OAuth-based connections at launch: Google Calendar (meeting cadence, attendee patterns), Gmail (response latency, sentiment shifts, reply-rate decay), Zoom (recording cadence, attendance, transcripts when present), and Stripe (subscription status, MRR changes, churn signals).

Plus content velocity from ContentPulse when both products are connected via the Aurora Suite — engagement events from each client’s published content feed CP’s health signals automatically.

All connections are read-only. CP never sends emails, books meetings, or modifies billing on your behalf.

CP rolls every signal it sees per client into a 0–100 health score across five dimensions: communication frequency, communication sentiment, meeting cadence, commercial signals (Stripe), and content velocity (ContentPulse engagement when connected).

The scoring isn’t a black box — every score change shows the underlying signals that moved it, with timestamps and the raw data that caused the swing. You can mark a signal as “not applicable” and it stops weighing into the score for that client.

Solo refreshes daily, Pro hourly, Agency in real-time as signals arrive.

Every Monday morning at 6 a.m. local time, you get the Monday Brief — a one-screen email + dashboard view of every client ranked by urgency, with three things spelled out for each: what changed since last week, what that probably means, and what action to take.

The Action Proposal Engine (APE) turns the “what to take” into one-click action items: send this follow-up, book this check-in, escalate this conversation. Each proposal is ranked by urgency and impact; you accept it (it becomes a tracked action item), edit it, or dismiss it.

The Brief is also where Suite-connected agencies see the cross-product picture: CP signals × ContentPulse engagement × content velocity in one place.

Solo: daily at 5 a.m. UTC. Pro: hourly. Agency: real-time — webhooks from connected providers trigger an immediate recompute for the affected client.

Data retention follows the same tier ladder: 90 days on Solo, 12 months on Pro, 36 months on Agency. Beyond those windows, raw signals are aggregated into rollups so historical trends survive while raw records expire (per GDPR data-minimization).

All data is stored in the EU (Frankfurt, Germany) on Supabase infrastructure. OAuth tokens are encrypted at rest with AES-256-GCM; signals, scores, and Brief content live in an EU Postgres database. Both are tenant-isolated via row-level security.

Brief generation and APE proposals are produced via the Anthropic Claude API under their commercial terms — which contractually prohibit using customer inputs to train their models. Your client data is never used to train any AI model. It is never shared with other ClientPulse users, and never sold.

Right-to-erasure (GDPR Art. 17) is one click in Settings → Account → Delete account. Full details in our Privacy Policy and DPA.

No. ClientPulse is globally accessible. EU visitors see a non-blocking notice on the landing page about the EU AI Act (enforcement begins August 2, 2026) and can choose to opt into a launch waitlist or proceed with normal signup.

Aurora’s posture is global by default, exclude per regulator. Today only the EU-27 carries enforcement-eligible AI regulation that affects our product class (per our Apr 30 launch-jurisdiction scan covering UAE, Singapore, KSA, Indonesia, Hong Kong, Malaysia, Israel, Mexico, Brazil, and South Africa — all cleared as no-op for pre-launch).

See our Model Card for the full risk classification across EU AI Act Art. 50, the California AI Transparency Act, the Colorado AI Act, GDPR, and UK GDPR.

ClientPulse is currently in pre-launch. The pricing page shows real tiers, but Stripe is in test mode — no real card is charged.

We flip to live mode when our German UG entity registration (HRB) clears, expected mid-May 2026. Existing test-mode signups carry forward; you’ll be invited to re-confirm your tier on a live Stripe price before any charge is made.